Excellent Customer Service at Exemplas Limited

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View all courses at Exemplas Limited

Course details

How long is the course?
3 hours

Attendance pattern
Short Courses

Course qualification
No qualification or certificate

When does the course begin?
This course last started on 31-Mar-08

Please contact the college to enquire about new start dates.

Timetable
09.30 - 12.30

Course info
This workshop is an introduction to the basics of dealing with people, especially customers and suppliers. It demonstrates how to gain a competitive edge through excellence and building partnerships that deliver win-win solutions. New or potential owner-managers and proprietors of small businesses who wish to consider ways to achieve a reputation for outstanding customer service. Areas covered are What is excellent customer service; achieving excellence; service standards; people skills; sympathy and empathy; putting customer service into practice; dealing with difficult behaviour; the way forward.

How much will it cost?
£25.53

Entry Requirements
This course is suitable for new or potential owner-managers and proprietors of small businesses.

Where is the course held? (view on a map)
Greenway Business Centre
Exemplas Limited
Harlow Business Park
Harlow
Essex
CM19 5QE